WHERE DO YOU SHIP FROM?
Orders to US and Canada are shipped from Toronto, Canada.
Orders to Asia (and other International orders) are shipped from Hong Kong.
HOW MUCH DOES SHIPPING COST?
We offer $7 Flat Rate standard shipping to US, Canada and many Asian countries including Singapore, Taiwan and Japan.
Express shipping to US and Canada is available for additional charge.
DO YOU OFFER FREE SHIPPING?
YES! We offer FREE shipping to US and Canada on orders over USD $100 after discounts and promotion codes.
DO I HAVE TO PAY DUTIES?
WHEN WILL MY ORDER SHIP?
All in-stock orders are normally shipped within 2 to 3 business days.
If there are any order issues (ie. out of stock), we will contact you through email and keep you informed throughout the process. If you have any questions, please contact us at email@example.com.
WHEN WILL MY ORDER ARRIVE?
The time it takes for your order to arrive depends on your location. Shipping times are estimates and do not include holidays, weekends or shipping delays. Once your order has shipped, we cannot change shipping method!
HOW DO I TRACK MY ORDER?
Once your order has shipped, we will email you a confirmation including postal tracking number. You will be able to track your order online.
CAN I PICK UP MY ORDER?
We don't have a storefront for pickups. But if you live in the Toronto area, we may be able to work something out for urgent orders. Send us a message at firstname.lastname@example.org and we'll work something out!
WHAT CURRENCY ARE YOUR PRICES IN?
All orders are processed in USD at the most current exchange rate.
We have an option that allows you to view prices in different currencies. Simply click the 'Currency' drop down in the top-right corner of the window and select an alternate currency. This provides an approximate price in your local currency.
At this time, our site does not have the ability to accept orders in currencies other than USD.